Refund policy


We are committed to providing quality products and a smooth shopping experience. Returns, replacements, and refunds are accepted only in the situations mentioned below.


Eligible for Return, Replacement or Refund

You may request a return, replacement, or refund if:

  1. The product received is damaged, defective, or broken upon delivery.

  2. You received a different product from the one you ordered.


Unboxing Video Requirement

For any return, replacement, or refund claim, a continuous and unedited unboxing video is mandatory.

The video must start before opening the sealed package and continue until the product and its contents are completely visible.

Important

  • The package label and all contents must be clearly visible.

  • Videos recorded after the package has already been opened may not be accepted.

  • Photos alone may not be sufficient for verification.

  • Claims without a valid unboxing video may be rejected.


Reporting Period

Any issue must be reported within 48 hours of delivery.

Clear photos/videos showing the damage, defect, or incorrect product must be provided along with the claim.

We reserve the right to verify every claim before approving a refund or replacement.


Non-Refundable Situations

Refunds or returns are not available for:

  • Change of mind.

  • Incorrect orders placed by the customer.

  • Damage caused by misuse, negligence, or improper handling.

  • Claims submitted without a valid unboxing video.

  • Claims reported after the 48-hour reporting period.


Refund Process

Once your claim is reviewed and approved, the refund will be processed to the original payment method within 5–10 business days. Actual credit time may vary depending on the payment provider or bank.

For any return, replacement, or refund request, please contact us at Info.arkasphere@gmail.com.

 

ARKASPHERE is a brand operated by Oryn Atria.